IO

Intelligent Office (IO) is a leading provider of business process outsourcing services, specialising in document production and administrative support for the legal and professional services sectors. Known for its innovative solutions and high-quality service delivery, IO helps clients optimise efficiency, reduce costs, and enhance productivity. Its tailored approach has earned the trust of some of the UK’s top law firms and professional organisations.

YFM Equity Partners invested in Intelligent Office in 2014 through the British Smaller Companies VCT funds, partnering with the management team to drive growth and expand its service offering. The investment focused on supporting the business as it scaled operations, broadened its client base, and enhanced its technology-enabled solutions.

Under YFM’s ownership, Intelligent Office achieved notable growth and operational milestones:

• Increased turnover by 80%, driven by new client wins and expanded relationships with existing customers.
• Enhanced its service portfolio, integrating advanced technology to deliver bespoke solutions tailored to the needs of the legal and professional services sectors.
• Expanded its national presence, servicing clients across multiple locations in the UK.
• Strengthened its leadership team to support its growth ambitions and improve operational efficiency.

Outcome

In 2023, YFM successfully exited its investment in Intelligent Office, delivering a 2.6x return for investors. The sale marked the culmination of a highly successful partnership, during which Intelligent Office grew significantly and solidified its reputation as a trusted outsourcing partner. The business is now well-positioned for its next phase of growth under new ownership.