GHG

GHG is a leading provider of loss adjusting, claims management, and surveying services for the UK insurance sector. Headquartered in Southampton, the company has built a reputation for delivering high-quality, efficient solutions tailored to the complex needs of insurers and their customers. GHG specialises in areas such as property damage claims, liability assessments, and catastrophe response, serving a diverse client base that includes major insurers and brokers.

With a focus on innovation and customer service, GHG leverages advanced technology and experienced professionals to deliver accurate and timely claims solutions, helping insurers manage risks and improve customer satisfaction.

YFM Equity Partners funded the primary buyout with a £7m investment as part of a £17m deal to support GHG’s next phase of growth. Operating in a resilient and expanding sector, the business is meeting increasing demand for efficient claims handling and loss adjusting services. GHG’s strong market position, reputation for excellence, and experienced management team made it an ideal partner for YFM.

The company’s focus on integrating technology into its service delivery and its strong client relationships align with YFM’s strategy of supporting high-potential businesses poised for sustained growth.

With YFM’s support, GHG is executing a clear growth strategy to strengthen its market position and drive innovation:

• Service Expansion: Broadening its range of services to include specialised claims handling and risk management solutions for emerging markets.
• Technology Integration: Investing in digital tools, including AI and automation, to streamline claims processing and enhance operational efficiency.
• Geographical Reach: Expanding its footprint across the UK to serve a wider range of clients, with a focus on underserved regions.
• Talent Development: Strengthening its team of claims professionals and surveyors to meet growing market demand and maintain its high service standards.

These initiatives will enable GHG to better serve its clients while driving efficiency, innovation, and sustainable growth.

Impact and Future Plans
Since the buyout, GHG has expanded its client base and introduced several new service offerings, reinforcing its position as a leader in the claims management sector. With a renewed focus on technology and customer-centric solutions, the company is well-positioned to navigate the evolving insurance landscape and meet the needs of insurers and policyholders.

Looking ahead, GHG plans to deepen its technological capabilities, pursue strategic acquisitions, and continue delivering best-in-class solutions for the UK insurance industry.