Intelligent Office

Business process outsourcing for the legal sector

Intelligent Office


Business services



Deal type

Growth Capital & Management Buyout

Investment size


Investment date(s)

2014 - 2022


"When we backed Intelligent Office in 2014, we knew that Rachel and her team were well placed to capitalise on a growing legal market. Since then, the business has broadened its product offering, supporting its clients through the pandemic and in the evolution of their working practices and more than doubled revenue and profits. "

James Savage, Partner at YFM

The business

  • A leading provider of business processes outsourcing, specialising in the legal sector
  • Over 900 employees over 49 locations across the UK
  • An impressive client list and profit growth in the years leading up to investment

The strategy

  • Back the ambitious management team and highly experienced chair to grow the business
  • Exploit the growing opportunities in the legal sector as firms seek greater efficiency and quality of services
  • Develop existing long term contracts and become a niche market leader

The developments

  • Strengthened the senior management team with the skills and capacity to enable the business to scale
  • Broadened the service offering to clients, expanding the offsite services to provide flexible solutions to clients at a time (through / post covid) when there was significant evolution in working practices
  • Exited to strategic acquirer Williams Lea, a global skilled business support services firm, generating a return of 2.6x
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