Arcus

Arcus Global, established in 2009 and based in Cambridge, is a market-leading GovTech Software-as-a-Service (SaaS) company. Harnessing the power of the world’s leading CRM platform, Salesforce, Arcus provides security-cleared line-of-business applications and facilitates comprehensive digital transformation.

Arcus has developed a cloud-hosted suite of applications tailored for local and central government, covering areas such as planning, building control, regulatory services, and waste management.  Their solutions streamline complex processes, replace cumbersome legacy systems, and enhance efficiency in public service delivery.

In May 2018, YFM Equity Partners recognised Arcus Global’s potential to revolutionise the efficiency of public sector service delivery through cloud-based solutions. YFM supported Arcus with a £3 million investment to accelerate growth, enhance technology development, and expand sales and customer service capabilities.

The investment aimed to capitalise on the public sector’s shift towards digital transformation, with Arcus positioned as a key enabler for local authorities seeking to improve efficiency and service quality.

Since the investment, Arcus Global has achieved significant milestones:

• Market Expansion: Arcus has guided over 55 local government customers to successful digital transformations, demonstrating its extensive public sector expertise.
• Product Development: The company has continued to enhance its suite of applications, offering solutions that streamline services such as planning, building control, and land charges through smart cloud-based applications.
• Industry Recognition: In December 2024, Arcus was named Market Disruptor of the Year, reflecting its innovative approach and impact on the GovTech sector.
• Client Success: Arcus has successfully implemented its solutions across various councils, including Lancashire County Council and Burnley Borough Council, enhancing their service delivery and operational efficiency.

Future Outlook

With a strong foundation and continued support from YFM, Arcus Global is continuing to play a pivotal role in the ongoing digital transformation of government services. The company has invested in sales and marketing to grow its customer base, continue developing its software platform, and extend its service offerings to meet the evolving needs for improved efficiency in public services.